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People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses.
Here are five guidelines:. Keep it conversational.
When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details.
Break information down into a numbered or bulleted list and highlight the most important details in bold. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link. Be a good listener.
When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.
. QuickBooks accounting software pays for itself in the first 60 days - guaranteed on all QuickBooks Products or your money back. If you are not satisfied with QuickBooks (for any reason) simply call (888) 729-1996 within 60 days with your dated receipt/purchase confirmation for a full refund of the purchase. For QuickBooks Online, if you're not 100% satisfied for any reason, you can cancel your subscription online within 60 days from the first charge date. Simply call (800) 286-6800 within 60 days to request a refund of your paid subscription fees. Get paid 2x faster: People who use QuickBooks Online with Payments get paid on average twice as fast as those who don't, based on data from Sep.
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